Support that has seen your exact problem before
One email, from the 9pm problem to the fix that shipped
It is 9pm and the books are wrong
The balance is off by $40.12, the meeting is Thursday, and what you are stuck on is not in any help article because it is about your books rather than about the software.
You write in
Reply to any email BeeKeeper sends you, or write to support@futurefund.com. Tell us the organization and what you were trying to do. You do not have to diagnose it first — that is the part we are for.
Somebody who only does this reads it
PTAs, PTOs, booster clubs, ASBs and councils, all day. Fiscal years that start in July, per-capita dues owed upward, an audit committee of three parents, a treasurer who changes every year. None of that has to be explained before you get to your actual question.
Your email address opens your own books, and only yours
We look your organization up by the address on your message, and the lookup resolves through that address's own accepted membership. An address that belongs to no organization returns nothing at all — and a reviewer's address, someone who signs approvals and sees no ledger inside the product, opens no ledger here either.
We read the actual transaction
Your accounts, your reconciliations, the ledger itself — read-only. So the reply names your check, your account and your date, instead of handing you a checklist that could have been written for anybody.
You get an answer, or a fix
Most end with an explanation and a link. Some end with a correction written into your ledger: a one-off script, written by a person, reviewed, and run once against your organization and nothing else.
The log says we did it, not you
A support correction is recorded in your activity log as FutureFund Support, with the officer who approved it and the ticket number. Your own history never claims you made a change you did not make — which is what matters when the audit committee reads that log in June.
The hardest support questions in bookkeeping are not about the software
Most accounting support is written for a business with staff. It tells you to ask your accountant. There is no accountant. There is you, on a Tuesday, with a bank balance that is off by $40.12.
The kids are down, the meeting is Thursday, and the thing you are stuck on is not in any article because it is about your books, not the software.
Describing a wrong number over email is its own skill. You send a screenshot of a screen that is already wrong and hope somebody understands what it should say.
PTA accounting that runs itself
Built for school groups. Free for 30 days, no credit card required.
What we will look at your books means
The emails we get most
Every month since is off by the same amount. It is almost never the reconciliation. It is the number the books started with.
Outstanding checks, void pairs, and dues that were booked gross. We have imported enough of them to know where each one goes wrong.
Two connections to the same account, each pulling the same deposit under its own id. It reads as a duplicate because it is one.
The paper is out in the world for one number and the ledger says another. There is a right way to unwind that and a wrong one.
What has to be true before you close it, what closing actually posts, and how to reopen if the auditor finds something in August.
What the next treasurer needs, what they will ask you three weeks later, and how to make sure the answer is in the books rather than in your head.
What treasurers tell our support team
As amazing as the software is, your customer service has been next level.
I'm blown away by your development team. Thanks so much for taking the suggestion and running with it so quickly.
I hear that [two nearby PTAs] love BeeKeeper and they really appreciate the support.
And so much more
Frequently Asked Questions
Keep looking around
FutureFund Sync
Link your FutureFund account once and each payout lands in BeeKeeper as a journal entry — income per campaign, fees grossed up, sales tax where it belongs, deposit matching the bank.
Security & Roles
Give the president, treasurer and auditor exactly the access their role needs. Every edit is logged with who made it and when — including us, when you ask us for help.
Reports
Treasurer's report, balance sheet, profit and loss, trial balance, budget vs. actual, and the annual financial statement in the format your state PTA expects. PDF or Excel.